Terms & Conditions

Following terms and conditions apply to purchases of goods on arnejacobsenwatches.com. If you have any questions about arnejacobsenwatches.com, your order, the products or if you just want to say hi, please do not hesitate to get in touch.

Customer Service
shop@arnejacobsenwatches.com
(+45) 70 22 19 39

 

HOW TO SHOP


It is easy, fast and secure to purchase goods on arnejacobsenwatches.com. We are an online shop and are open 24 hours a day. To be able to shop with us you must be aged 18 or more and have a valid credit or debit card, which we accept. If you are under the age of 18 you can shop if you have the acceptance of a guardian or possess any other legal right to purchase.

Once you are done browsing the website and have placed the products you wish to purchase in the cart, you finish your purchase by clicking the 'go to cart'-icon, where you need to confirm the ordered products. Next step is then to inform us your name, address, e-mail address, phone number and payment information. All information will be treated confidentially. If you accept the use of cookies and have made a purchase with us earlier these informations will already be filled out. Make sure that all information is correct, approve our general terms and finally confirm the purchase. An email with your order details will be sent to you. This is not binding, since we accept no liability for errors and must first make sure that your goods are actually in stock. Should the unlikely happen that we can not deliver the desired goods or if an error occurs, you will be contacted via email.

 

SECURE PAYMENT

 

The prices you see on arnejacobsenwatches.com are including VAT and taxes. On arnejacobsenwatches.com you can pay with the following credit or debit cards: Visa, MasterCard and Maestro.

3D SECURE

Arne Jacobsen Watches uses 3D Secure (also known as Verified by Visa and MasterCard Secure Code), which is a new and common safety standard for international payment cards online. The standard is developed by Visa and MasterCard. In short it means: a higher security for online payments.

When paying for your products online you will be asked following information:
•  Card number
•  Expiration date
•  Check digits

You will then be asked to enter your Verified by Visa or MasterCard Secure Code to validate your purchase. If you have not previously created a code, you will get the opportunity to do this in connection with the acquisition. If not, you can do it here.

If you're experiencing any problems with the verification of your payment we kindly ask you to contact your bank.

Read more about 3D Secure

Arnejacobsenwatches.com abides by the law concerning certain means of payment. This means, among other things, that the card information you enter on the payment page occurs on a secure encrypted connection, which ensures that only our payment institution has access to your payment information.

The payment for your purchase will be deducted from your account when the goods are sent to you. The amount can never be larger than the one you approved in connection with your purchase.

If you have any further questions you are more than welcome to contact us.

Customer Service  
shop@arnejacobsenwatches.com

 

EASY CANCELLATION & RETURNS

 

According to the Consumer Agreement Act you have the right without justification to cancel your purchase from arnejacobsenwatches.com within 14 days of receipt. When you shop online at arnejacobsenwatches.com, we extend your right, so you have 180 days to cancel. The 180 days count from the day you have received the goods. If you want to undo an item purchased in our shop, you can advise us by letter, email or telephone.

The cancellation deadline is met if you notify us before the 180 days have expired. If you contact us, it is important that you can tell us your order number. It makes it a lot easier for us to assist you. Your goods must be returned to us within 7 days after you have notified us that you wish to cancel the purchase. We pay your return postage if you use the shipping label we sent to you. If you choose another solution it is at your own expense.

We will refund the amount as soon as possible, and no later than 14 days after we have received your message saying you want to cancel the purchase. We transfer the amount to the credit card used when purchasing the product. We may withhold payment until we have received the goods back. Note that you are liable for a possible deterioration of the product value if the impairment is as a result from the handling of the product unnecessary to establish the nature of the product, its characteristics and the way the product works. This happens if the product is impaired, such as:

•  You have taken the product in use.
•  You have handled the product in an unnecessary manner to establish the nature of the product, its characteristics and the way the product works.
•  Missing or damaged original packaging may result in decreased product value. Remember to always keep the packaging until you know whether or not you want to return the product.
•  We do not accept items that are returned by cash on delivery. Returning of items is at own risk. Remember to return the goods in protective packaging. You can not cancel the order by merely refusing to receive the shipment.

If you have any further questions you are more than welcome to contact us.

Customer Service
shop@arnejacobsenwatches.com
(+45) 70 22 19 39

 

SHIPPING & DELIVERY

 

When you shop at arnejacobsenwatches.com:

•  You always get free shipping.
•  You do not pay for return (we send you a return label – just in case).
•  You have 180 days to return your products.
•  You can return your Christmas gifts until January 31st.
•  We make sure that your Christmas gifts are beautifully wrapped – free of charge.

All purchases made from arnejacobsenwatches.com are shipped by parcel post courier (FedEx or DHL). We Track & Trace your shipping to make sure it is okay. If your shipment is delayed, please contact customer service.
If the package has visible damages, please report it and inform us immediately.

We ship world wide within 3-5 business days.

If you by mistake have informed us an incorrect address or if you do not pick up your package on time it will be returned to us. Of course, we will send it back to you, but we do not pay for shipping.

 

WARRANTY

 

Your purchase is covered by the Sale of Goods Act. This means that you have a 2 year warranty from date of delivery. Depending on the specific situation you can either have a faulty product repaired or replaced, refund or reduction in price. It is of course a requirement that the complaint is justified and that the defect is not due to misuse of the product, loss of the product or the like. You must complain within a reasonable time after you have discovered the defect. We recommend that you notice us as soon as possible. A complaint within 2 months after the fault was discovered are always considered timely.

If you need to make use of your warranty please contact Customer Service:
shop@arnejacobsenwatches.com
(+45) 70 22 19 39

If the complaint is justified, we will refund the shipping costs. If it is not justified you must bear all costs of transport, including the costs for the return of the goods after the investigation. Remember that the product must always be in proper packaging and do not forget to save the receipt for the shipment. You have the responsibility of the package until we have received it. So; keep the postal receipt incl. information on freight costs and tracking number. Please note that we do not receive packages sent by cash on delivery or the like.

 

PRIVACY & SECURITY

 

The card information you enter on the payment page occurs on a secure encrypted connection, which ensures that only our payment institution has access to your payment information.

For more information on our privacy policy click here, and the use of cookies click here.

 

BUSINESS INFORMATION

 

Arnejacobsenwatches.com is a webshop owned and driven by:
COPENHAGEN WATCH GROUP A/S
Kronborg 3, 1.,
3000 Helsingør

(+45) 70 22 19 39
CVR: 36081481

General inquiries regarding the company may be addressed to:
Lene Morsing
lm@copenhagenwatchgroup.com

Inquiries regarding the webshop, orders, etc., may be addressed to:
Customer Service
shop@arnejacobsenwatches.com

APPEALS


If we can not agree on the treatment of the complaint, you can file a complaint with the Consumer Complaints Board, Carl Jacobsen Vej 35 2500 Valby. You can lodge your complaint via www.forbrug.dk.